First response
< 1 business day
Service levels
Service level dashboard
Transparent response targets for enquiries, emergency UPS callouts, AMC, and solar O&M. Office hours Mon–Sat 9:30–18:30 IST. Typical first reply: within 1 business day.
First responseEmergencyAMCSolar O&M
Commitments
What we publish — and manage to
Clear targets for enquiry handling, emergency UPS support, AMC, and solar O&M.
Emergency UPS callout
4–8 hours (metro)
AMC coverage
24×7 help desk
Solar O&M ticket
< 24 hours
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We size coverage around your sites, OEM mix, and uptime goals.